The world of online commerce is a jungle full of pitfalls and unknowns, especially for those who are not used to juggling stores and ecommerce of all kinds.
As with physical shops, however, there is always a safe way through this undergrowth of possibilities, marked out by those who have travelled that route before you and left a trail, a trail of breadcrumbs like modern Hansel and Gretel.
These travellers are none other than the customers that an online shop has had and who, through reviews, assess for you the convenience and, above all, the reliability of a retailer. This is nothing more than the word-of-mouth that used to characterise physical shops.
There are many online services that collect customer reviews: Google and Facebook among the best known. But can reviews be trusted?
This is a question on which even the most cautious fall back, uncertainty and doubt are always around the corner. This is why in 1999, at the dawn of digital commerce, Jean-Marc Noël and Ulrich Hafenbradl came up with the idea of creating a seal of quality, a certificate that would guarantee maximum security for European buyers.
Thus was born Trusted Shops, a brand that brings together over 30,000 online shops with more than 2 million customers who have given their reviews, all verified and guaranteed. This quality certificate allows the European consumer to be sure that these opinions are those of real customers. The era of reviews from the owner’s cousin, or worse, a well-trained robot, is over.
Certified reviews are nevertheless one side of the coin. Trusted Shops also guarantees your purchase in practice, in fact, depending on the shop you are buying from, your payment will be covered in the event of non-delivery or service failure.
In the case of Quaranta Ceramiche, our shop dedicated to ceramics and bathroom furnishings, in just a few months of certification there have already been 60 reviews from fully satisfied customers and no disservice or refunds requested. In addition, Trusted Shops guarantees your purchases on our site up to a maximum of € 2,500.00, a figure that, as mentioned, is refunded in case of any problems with the order.
This symbol you see at the bottom of our website is the Trusted Badge, which can be found on many sites that meet certain strict requirements, and reminds you that the site is guaranteed safe.
Buying online is therefore not so different from buying in a physical shop, and with Trusted Shops it can be even safer.